My name is Nick D’Andrea and I live and was raised in Worcester, Massachusetts. I understand that it seems a tad pretentious to have a website to promote yourself. However, I ran for office in 2015, created a website and decided to keep it, because I enjoy writing and working on websites, and you can never promote yourself enough. Who knows, maybe I will throw my hat in the political arena again. You can never tell.
I am married to my beautiful wife Darcy. She is the best, and to not sound corny, she completes me. She is the ying to my yang and has no issue telling me where to go if needed. We have two beautiful daughters named Cecilia and Antonella. I truly enjoy time with my family, there isn’t a moment of the day where I wish I could just stop what I am doing and go hang out with my family.
I do a lot of things, my wife would say that I do too much. She’s right, but don’t tell her that. I do have a full time job at a local heath care provider, I assist in coaching a girls high school basketball team, I help run an inner city baseball league, I am a member of the Holy Name High School Alumni Association and was recently appointed by the Worcester City Manager to the Community Development Advisory Council. I officiate three sports, Basketball, Soccer and Baseball, doing the collegiate level in baseball.
I have always been known to be opinionated, sarcastic and relatively intelligent (please, no jokes). So I have decided to start blogging. About what you ask? Anything. Anything that comes in front of me that I think needs a little bit of criticism or praise. One day I will decide to write about politics, the next day I will write about the local issues and the next I will write about sports….. you seeing my pattern?
Responsible for managing the creation, collection, analysis, and reporting of sales data in an on-going effort to increase overall sales productivity. Maintain relationship with IT and function as the liaison for all enhancement/change and defect processes. Manage the creation of both standardized and custom reports, conduct quantitative product and sales analysis; provide support for internal promotion, and assess future data needs and data integrity. Project manages technology initiatives for the Sales Team. • Manage the collection, analysis, evaluation and reporting of data to increase sales productivity • Manage sales system technology issues by supporting the design, testing and implementation of new systems or system enhancements • Review processes and make recommendations for efficiency • Determine root cause for sales operational issues, collaboratively develop solution, and ensure resolution implemented and communicated appropriately
Sales Operations Project Manger
Built adaptable, world class Customer Ordering processes, and tools that can be leveraged across regions and Route to Markets, delivering efficiency and customer satisfaction by leveraging our broad portfolio and differentiated intellectual property to offer our customers integrated solutions for a superior and consistent Order Management experience. • Focused on specifics and impact areas to the business and Order-to-Cash and raising those to the Workstream Lead. • Providing Order-to-Cash requirements in project meetings and ensuring Order-to-Cash requirements are taken into consideration in to their project / process design efforts • Scheduled meetings with various Subject Matter Experts to review requirements pertaining to Business Continuity for the project • Performed status meeting and checkpoint reviews with key stakeholders of the project to inform them of project progress.
Sales Program Manager
Acted as a liaison between Sales / Customer and Personal Systems Group PC Customization Services team to facilitate the smooth flow of custom requests and delivery of products that provide our customers with the best in class Total Customer Experience in the PC industry. We communicated the accurate and timely process and progress of custom request for HP PSG products. The Sales Project Management role is designed to accomplish 3 primary activities. • Improve sales efficiencies by getting them out of the PC Customization request and communication process. • Improve TCE by proactively communicating requirements and status to end customers. • Improve PC Customization workload and effectiveness by only submitting qualified requests to the PC Customization teams.
Customer Care Representative, Team Leader
Served as Customer Care Rep. for a major computer company with nearly $80 billion in sales world wide. Collaborate with Customer Account Team to create strategic plans to enhance customer satisfaction. Utilize tools to maintain and increase service levels to both internal and external customers. Work closely with other departments to clarify information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service statistics. • Escalation point for Customer Service Representatives and Customer Account team and Customers • Traveled as a Subject Matter Expert to Guadalajara, Mexico to the CORE Customer Service for training of new employees • Interfaced with internal and external customers, performing a number of tasks critical to customer satisfaction and the Total Customer Experience. • Enhanced employee performance by creating a help manual of Policies and Procedures • Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management. • Created and Intra Call Center Efficiency Team to troubleshoot and solve organizational Issues.